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Wizard of Words will not grant a refund or replace a printed product unless
For further clarification, Wizard of Words will not grant a refund or replace a printed product solely because
In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.
Wizard of Words has the sole discretion to grant a refund (including the refund method) or replace a printed product.
In order to request a refund or replacement, you must send a photograph and brief explanation of the problem to Wizard of Words..
1. You can initiate a Refund or Replacement by emailing us at firstname.lastname@example.org. You can also use the form on the Contact Us page
2. The request email has to be sent within 30 days of delivery.
3. We will revert back to you on your request for refund or replacement within 24-48 hrs (excluding weekends and holidays).
3. Prior to processing a Refund or providing a Replacement, the product (in new-like unused condition) will have to be mailed(at your own cost) to our printing partner Spreadshirt's Greensburg, PA factory in USA. The full return to sender address will be printed on the package you receive.
4. If we agree to provide a replacement, you do not have to pay any additional shipping charges for the replacement product.
5. If we agree to provide a refund, the refund can only be sent to the original payment method.