Frequently Asked Questions

FAQ

Why should I shop at Wizard of Words?

We are truly a unique printed t-shirts store that combines our original creative ideas (yes, all the cool texts and slogans were created by us) with beautiful design prints provided by Spreadshirt in USA (one of the best in the business!). T-Shirts are priced starting at just US$9.99. Now that is a spell that's tough to break!

What are my Payment Options? 

We accept payments using VISA, Mastercard and American Express. We also provide accelerated checkout options using Google Pay, Apple Pay and Shopify Pay.

When will my order be Shipped?

It takes about 2-7 business days to create printed apparel products. Then you should add shipping times on top of that.

Over 95% of orders are shipped within 2 business days. 

How long does Shipping take?

Please refer to our Shipping Policy page https://www.wizofwords.com/pages/shipping

Note: International orders may be subject to import taxes, customs, and duties upon delivery. Customers will have to bear any such additional costs.

Where can I find the tracking information for my orders?

All tracking numbers  can be found in the shipping notification emails we send out, as well as on your profile dashboard.

Note that International Standard shipment tracking is not available.

My order hasn't arrived, what should I do?

If your order is being delivered within the US or Canada, please allow 2 weeks after receipt of the dispatch email before contacting us. For other International orders, please allow one month to elapse before contacting us.

Update: Due to the Covid-19 situation there can be additional delays in shipping. Add another 2 weeks to above estimates prior to contacting us.

Can I return or swap my order for a different size or color?

No. If you ordered an incorrect t-shirt size or a color you no longer like we cannot provide a refund or replacement. Please refer to the sizing chart prior to placing your order. Kindly refer to our returns policy for detailed information on product returns and refunds.

How soon do you reply to emails?

We aim to reply to every email within 24-48 hours, however weekends and bank holidays can cause a slight delay.

What if I entered the wrong shipping address?

If your order has already shipped then it will be returned to our printing partner (Spreadshirt in USA) by the shipping carrier. You will then have to pay additional shipping charges to ship it again to you.

Which countries are covered under International Standard Shipping?

We ship worldwide to the following countries:

Albania, Anguilla, Antigua And Barbuda, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Bermuda, Bolivia, Bosnia And Herzegovina, Brazil, Bulgaria,Canada, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Estonia, Falkland Islands (Malvinas), Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guyana, Haiti, Honduras, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Martinique, Mayotte, Mexico, Moldova, Monaco, Montenegro, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Norway, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal,  Reunion, Singapore, Solomon Islands, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Kingdom, Venezuela

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